Leading the customer experience

Leading the Customer Experience

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, m

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Customer Experience Manual, The

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Power of Customer Experience

Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between customer-

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Customer Experience Excellence

Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human connecti

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Sustainable Customer Experience Design

This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustr

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Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of custome

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Swipe-Right Customer Experience

Learn the secrets for how top companies compete and win by providing amazing customer experiences for their customers.

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Customer Obsessed

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the l

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Nordstrom Way to Customer Experience Excellence

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management cla

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Customer Copernicus

Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2, an

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Customer of the Future

Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconne

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Apple Experience: Secrets to Building Insanely Great Customer Loyalty

Reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. In this title, the author uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers.

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Customer-Centric You

A leading expert in the emerging field of 'customer-centricity' shows how it can be used to revolutionise business and personal performance.

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Leading with Lean: An Experience-Based Guide to Leading a Lean Transformation

Philip Holt is Head of Operational Excellence, Accounting Operations at Philips, and tells us exactly what Lean Leadership is, how we can learn to apply it and how you can convince the workplace never to settle for anything less than excellence.

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The Apple Experience: The Secrets of Delivering Insanely Great Customer Service - Carmine Gallo

The Apple Experience: The Secrets of Delivering Insanely Great Customer Service - Carmine Gallo

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Experience Design

Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers.

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the o

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Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI

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Experience-Centric Organization, The

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in

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Leading Lean by Living Lean

This book is aimed at those leaders who seek to experience the full transformative effects of Lean in their organizations and want to practice it at t

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Cycle of the Year as a Path of Initiation Leading to an Experience of the Christ Being

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New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer ex

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Leading Teams - 10 Challenges : 10 Solutions

Leading Teams is built on the authorsÂ’ experience of coaching 1,000+ team leaders in over 15 global corporations. They discovered the 10 common chall

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Secret Cinema and the Immersive Experience Industry

A comprehensive history and analysis of Secret Cinema – the leading producer of large-scale immersive experiences in the UK. The book examines ho

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RaceRoom - DTM Experience 2014

Enter the world of a professional DTM driver and experience the 2014 DTM Championship season in the most authentic simulation to date. Purchase DTM Experience 2014 and race all 23 cars and 9 tracks from the 2014 season. Choose from world leading manufacturers and take the wheel of the Audi RS 5 DTM, BMW M4 DTM or DTM Mercedes AMG C-Coupé and collect points in pursu...

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RaceRoom - DTM Experience 2014 (PC)

Enter the world of a professional DTM driver and experience the 2014 DTM Championship season in the most authentic simulation to date.Purchase DTM Experience 2014 and race all 23 cars and 9 tracks from the 2014 season. Choose from world leading manufacturers and take the wheel of the Audi RS 5 DTM, BMW M4 DTM or DTM Mercedes AMG C-Coupé and collect points in pu...

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The Saad Truth about Happiness: 8 Secrets for Leading the Good Life - Saad Gad

Anotace: Professor and "de facto global therapist" to an ever-growing audience of hundreds of thousands of people builds on national bestseller The Parasitic Mind to argue that happiness is not merely a changeable mood but a process toward which we can strive by following some basic steps that have been known to humans for millennia.Happiness Is a FactIt is a scientific ...

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The Saad Truth about Happiness: 8 Secrets for Leading the Good Life - Gad Saad

<p>Professor and "de facto global therapist" to an ever-growing audience of hundreds of thousands of people builds on national bestseller The Parasitic Mind to argue that happiness is not merely a changeable mood but a process toward which we can strive by following some basic steps that have been known to humans for millennia. Happiness Is a Fact It is ...

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Automotive Detailing in Detail

Takes the combined experience and expertise of three leading detailing commentators to provide a thorough and expansive overview of automotive detaili

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The Kiss Quotient - Hoangová Helen

Anotace: A heartwarming and refreshing debut novel that proves one thing: there's not enough data in the world to predict what will make your heart tick. It's high time for Stella Lane to settle down and find a husband - or so her mother tells her. This is no easy task for a wealthy, successful woman like Stella, who also happens to have Asperger's. Analy...

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Songs of Innocence and Experience: York Notes Advanced everything you need to catch up, study and prepare for and 2023 and 2024 exams and assessments

York Notes Advanced offer a fresh and accessible approach to English Literature. This market-leading series has been completely updated to meet the n

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Not Just for the Boys

Why are there still too few women scientists? Drawing on personal experience and those of leading women in science, Athene Donald presents a powerful,

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The Return of the Native - Thomas Hardy

<p>'To be loved to madness - such was her great desire' Eustacia Vye criss-crosses the wild Egdon Heath, eager to experience life to the full in her quest for 'music, poetry, passion, war'. She marries Clym Yeobright, native of the heath, but his idealism frustrates her romantic ambitions and her discontent draws others into a tangled web of deceit and unhappiness....

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Legion of Super-Heroes: Before the Darkness Vol. 2

Experience the Legionnaires' far-flung adventures leading up to the great darkness saga!

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The Kiss Quotient - Helen Hoangová

<p>A heartwarming and refreshing debut novel that proves one thing: there's not enough data in the world to predict what will make your heart tick. It's high time for Stella Lane to settle down and find a husband - or so her mother tells her. This is no easy task for a wealthy, successful woman like Stella, who also happens to have Asperger's. Analyzing data is eas...

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Worship and the Parish Church in Early Modern Britain

In this volume, ten leading scholars of early modern religion explore the experience of parish worship in England during the Reformation and the centu

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The Flavor Bible : The Essential Guide to Culinary Creativity, Based on the Wisdom of America's Most Imaginative Chefs

Winner of the 2009 James Beard Book Award for Best Book: Reference and Scholarship Great cooking goes beyond following a recipe - it's knowing how to season ingredients to coax the greatest possible flavor from them. Drawing on dozens of leading chefs' combined experience in top restaurants across the country, Karen Page and Andrew Dornenburg present the definitive guide ...

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The Package of Hope - Katarína Šegátová

Anotace: A set of 31 cards to help you communicate with your own body and soul. It will help you get so much valuable advice and the information you need to find your health, mental and mental vitality and stability. This set of cards will help you find contact with your inner source again, which affects your whole life from birth to the present through your own unique e...

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The Power of Promise: How to Win and Keep Customers by Telling the Truth about Your Brand

Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand? Whether you are a business owner or an employee deeply invested in delivering on your organization's brand promise, the most po

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The Bilingual Brain: And What It Tells Us about the Science of Language (0141990384)

Kniha - autor Albert Costa, 176 stran, anglicky, brožovaná bez přebalu matná Fascinating. . . This engaging book explores just how multiple languages are acquired and sorted out by the brain. . . Costa's work derives from a great fund of knowledge, considerable curiosity and solidly scientific spirit' Philip Hensher SpectatorThe definitive study of bilingualism and the ...

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The Package of Hope - Katarína Segati

<p>A set of 31 cards to help you communicate with your own body and soul. It will help you get so much valuable advice and the information you need to find your health, mental and mental vitality and stability. This set of cards will help you find contact with your inner source again, which affects your whole life from birth to the present through your own unique en...

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The Bilingual Brain : And What It Tells Us about the Science of Language - Albert Costa

<p>'Fascinating. . . This engaging book explores just how multiple languages are acquired and sorted out by the brain. . . Costa's work derives from a great fund of knowledge, considerable curiosity and solidly scientific spirit' Philip Hensher SpectatorThe definitive study of bilingualism and the human brain from a leading neuropsychologistOver half of the world's ...

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Magic Pill : The Extraordinary Benefits and Disturbing Risks of the New Weight Loss Drugs

The bestselling author of Lost Connections and Stolen Focus takes a revelatory look at the new drugs transforming weight loss as we know it - sharing his personal experience on Ozempic and examining our ability to heal society's dysfunctional relationship with food, weight and our bodies. In January 2023, Johann Hari started to inject himself once a week with Ozempic, one...

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The Prince : (penguin Classics Deluxe Edition) - Niccolò Machiavelli

<p>A new translation of the infamous Renaissance classic, in a striking deluxe edition The original blueprint for realpolitik, The Prince shocked sixteenth-century Europe with its advocacy of ruthless tactics for gaining absolute power and its abandonment of conventional morality. For this treatise on statecraft, Machiavelli drew upon his own experience of office un...

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Bilingual Brain: And What It Tells Us about the Science of Language - Albert Costa

Anotace: 'Fascinating. . . This engaging book explores just how multiple languages are acquired and sorted out by the brain. . . Costa's work derives from a great fund of knowledge, considerable curiosity and solidly scientific spirit' Philip Hensher Spectator The definitive study of bilingualism and the human brain from a leading neuropsychologist Over ...

Dostupnost: do 7 dnů

The Joy of Work: The No.1 Sunday Times Business Bestseller: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again - Daisley Bruce

Anotace: `Bruce Daisley is on a mission to change the world of work.´ The Times__________________________From the creator of hit podcast Eat Sleep Work Repeat comes a revolutionary re-envisioning of how to enjoy your job.Do you want to get more done, feel less stressed and love your job again?Sometimes having a job can feel like hard work. But between Monk Mode mornings,...

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The Joy of Work: The No.1 Sunday Times Business Bestseller: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again - Bruce Daisley

<p>‘Bruce Daisley is on a mission to change the world of work.’ The Times__________________________</p> <p>From the creator of hit podcast Eat Sleep Work Repeat comes a revolutionary re-envisioning of how to enjoy your job.</p> <p>Do you want to get more done, feel less stressed and love your job again?</p> <p>Sometimes having a j...

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Experiential Marketing

This book combines gives readers an overview of: the origins and the rise of the customer experience logic, the 7Es (Experience, Exchange, Extension,

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On Tyranny: Twenty Lessons from the Twentieth Century, 1. vydání - Timothy Snyder

<p>THE NEW YORK TIMES BESTSELLER<br /><br /> 'These 128 pages are a brief primer in every important thing we might have learned from the history of the last century, and all that we appear to have forgotten' Observer<br /> History does not repeat, but it does instruct.<br /> In the twentieth century, European democracies collapsed into fascis...

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Service Operations Management

Provides an introduction to service operations management, customer experience and satisfaction. The book discusses improvements to service processes

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Martketing

Written by a leading practitioner who was part of the team responsible for the success of the world's leading consumer brand. A practical, experience-

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Conversations on Violence

Leading thinkers discuss the experience and repercussions of violence, exploring its varied manifestations in the world today

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Principles of Marketing for a Digital Age

From understanding markets, consumers and value to explaining the marketing mix and illustrating the roles of analytics, brand and customer experience

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Stigma of Substance Use Disorders

Combining the perspectives of leading international researchers and people with lived experience, this book explains how stigma manifests itself, how

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Milling

A comprehensive introduction to the milling machine, assuming no previous experience, by one of Model Engineers' Workshop magazine's leading authoriti

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AI Strategy for Sales and Marketing

Learn how to implement an integrated AI strategy that connects your marketing, sales and customer experience, to achieve and sustain the competitive e

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Art of Losing Control

A wise, witty and dynamic guide to the philosophy of human ecstasy from the leading expert in the modern science of ecstatic experience

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Safeguarding Autistic Girls

This essential book, written by the UK's leading advocate of safeguarding Autistic girls, outlines the experience of being young, Autistic and female.

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Team Analytics

Written by authors who have real world experience of leading teams and major projects, this book explores a new approach to project success: the conti

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Team Analytics

Written by authors who have real world experience of leading teams and major projects, this book explores a new approach to project success: the conti

Dostupnost: do 7 dnů